Contact

Contact
Do you want to place an order, have any questions or want to make an appointment? Please use our contact information below.

A quick answer on your question? Please look at the page "Frequenlty asked questions" below.

Questions
Do you have questions concerning our products, your order or a complete other question? Please contact us! We are always willing to help you with your question of any kind! 
   
Complains
Do you have a complain about our policy, products or something else concerning CV Fishing? Please let us know. We take every complain seriously and want to hear every complain. Don't keep it in front of you and let us know, then we can try to solve the complain.

Tips
Do you have a tip about our website, our products or something else concerning CV Fishing? Please let us know. We always want to improve our website, products and services and that is why we can always use your tips!

Email
You can email us, 24 hours a day, 7 days a week to: info@cvfishing.nl . Our emails will be answered personally within 12 hours guaranteed! During the day it is even possible to get a reaction within a couple of hours.

Telephon
You can also call us 7 days a week from 9.00 till 21.00 on: 003174 700 2160. If we don't pick up the phone we will call you back as soon as possible.

Visiting
Do you want to see all our products or do you want to make an appointment to pick up a product? No problem!
You can always pick up a product within 48 hours. Ask for the adress and come visit us in Hengelo (O), a city close to the German border in the east of the Netherlands. 

Deutsche Besuchers können immer Kontact suchen mit Uns bei Email oder Telephon, Wir sprechen Deutsch.

1 Frequently asked questions
1.1 Is the product still in stock?

When a product is shown in our online store we have it in stock. When products are out of stock our system automatically removes it.

1.2 Is the price for one piece or for a set?
When the product title contains the description "set of 2" or "set of 3" it means the price is for 2 or 3 products together and not for one piece. When product title does not contains these words, the price is for one piece.
1.3 Can CV Fishing order the product at a whole sale company

Unfortunatly we don't have any connections with whole sale companies and therefore we can't order products for you at whole sale companies.

1.4 What are the shipping costs?
The shipping costs for your order will be generated automatically by our system and are based on the weight and size of the product(s). When you click on "order" and then look in your shopping cart, you can choose the country you want to ship the order too.
1.5 Where does CV Fishing gets its products from?
Our new products come from merchants, shops and other ways, who have stock leftovers. The used fishing tackle comes from consumers who quit fishing or change the way of fishing.
1.6 Where can I find the shopping cart?
When you order products in our online store you can find them in right corner above and on the right side of your screen in the shopping cart at all times. You can click on this shopping cart to see what you have put in your cart.
1.7 Can all products be shipped?
No. Unfortunatly not all products can be shipped. When a product can not be shipped it will be descripted in the last line of the product description. If the product description doesn't say anything about shipping possibilities, it is possible to ship the product.
1.8 Can (carp) rods be shipped?
Yes, rods can be shipped by us. We ship all our rods in a solid case , so the rods can be shipped and delivered savely. Normally, the cases are to large for the shipping companies but our shipping company accepts them. The maximum length of the rod or a part of it is 1.80 meters.
1.9 Why are the shipping costs 100 euro?
Unfortunatly, some products can not be shipped. But our system does not have the possiblity to show this and it is why our system shows 100 euro shipping costs when you order such a product.
1.10 Why can not all products be shipped?
Some products have a special size or are very vulnerable. We often can put such a product in a save package, so we are not sure if such a product will receive savely at your address. We therefore choose to not ship the product.
1.11 Can I make a reservation for one or more products?
Yes, you can make a reservation for one or morde products. Look at the page "make reservation" below for more information.
1.12 Does CV Fishing also purchase products?
Yes, we purchase products from our customers. But we have set up a purchase policy, you can find this below every page and read our rules.
1.13 Can I pick up a product / order?
Yes, it is possible to pick up every product or order. When you have made an order in our online store you can choose the option "pick up" as shipping possibility. After choosing this option will we contact you to make an appointment to pick up your product / order.
1.14 Can I always come along to look at the range of products?

You can always come look at our range of products, but only with a appointment. Above or below every page you can find our contact information to make an appointment. Visiting is possible 7 days a week, morning till evening.

1.15 Can I swap/ send back my order?
Yes, you can swap / send back your order within 14 days without any reason.